Supervising and Supporting Staff and Faculty in a Virtual World

The current pandemic has some institutions mandating that staff and faculty work 100 percent remotely. This is a significant adjustment to the way we operate as a team and support one another and our students. This interactive webinar addresses the challenges and opportunities of the virtual work environment. The presenters focus on three specific areas: Communication, compassion, and community. Participants learn how to handle isolation, loneliness, and concerns about productivity while exploring best practices and tips for supporting their colleagues and teams as they adjust to this new way of working.  

Learning Outcomes:  

  1. Review key steps of establishing an effective virtual team. 
  2.  Discuss technology tools and other resources that support virtual teams. 
  3. Learn how to adapt and adjust your style and approach to meet the needs of a virtual team. 

Laura Corddry, M.Ed., is the associate vice president of student experience at Southern New Hampshire University (SNHU). Her role includes oversight of the Office of Dispute Resolution and Student Conduct, workforce management and contact center operations, the Office of Online Engagement, student experience support services, the Advantage Program, employee engagement, and the learning and development team that supports all student experience staff. In addition, Laura co-chairs the risk assessment team and leads the employee engagement squad for SNHU’s online division. Laura has a bachelor’s degree in Human Services with a minor in counseling from Lesley University and a master’s degree in Higher Education Administration with a specialization in planning and policy from UMass Lowell. Laura has spent most of her career in higher education, including roles at Lesley University, Pine Manor College, and UMass Lowell.  

Seth Matthews serves in the role of associate dean on the social sciences team at SNHU, working specifically with the Human Services program. Seth holds a master’s degree in Professional Counseling from Harding University and a bachelor’s degree in Communication Sciences and Disorders from the University of Central Arkansas. After serving in the United States Navy Hospital Corps, Seth worked in the fields of community mental health, juvenile justice, and foster care as a case manager, clinician, clinical supervisor, and program director. Prior to taking on the role of associate dean, he served as a member of the online accessibility center for the several years. Seth enjoys hiking, kayaking and camping with his family. 

Please Note:

Only those attending the LIVE webinar will receive a certificate of attendance. Thank you!