The NISOD Papers, an occasional publication, is NISOD’s version of a whitepaper series that educates our audience or explains a particular issue relevant to community and technical college educators. The NISOD Papers covers an array of diverse topics: professional development, emerging technologies, crisis communication, education reform, and more. It complements NISOD’s weekly Innovation Abstracts, which focuses on teaching and learning topics and is directed specifically toward faculty members.
Providing 24/7 Service for Students and Employees Issue No. 10 • April 2018 In “Providing 24/7 Service for Students and Employees,” Tammie Mahoney, Manager, Information Technology, Harper College (IL), discusses how to increase student success by providing help with technical issues outside of regular business hours.