Supervising and Supporting Staff and Faculty in a Virtual World
The current pandemic has some institutions mandating that staff and faculty work 100 percent remotely. This is a significant adjustment to the way we operate as a team and support one another and our students. This interactive webinar addresses the challenges and opportunities of the virtual work environment. The presenters focus on three specific areas: Communication, compassion, and community. Participants learn how to handle isolation, loneliness, and concerns about productivity while exploring best practices and tips for supporting their colleagues and teams as they adjust to this new way of working.
Learning Outcomes:
- Review key steps of establishing an effective virtual team.
- Discuss technology tools and other resources that support virtual teams.
- Learn how to adapt and adjust your style and approach to meet the needs of a virtual team.
Laura Corddry, M.Ed., is the associate vice president of student experience at Southern New Hampshire University (SNHU). Her role includes oversight of the Office of Dispute Resolution and Student Conduct, workforce management and contact center operations, the Office of Online Engagement, student experience support services, the Advantage Program, employee engagement, and the learning and development team that supports all student experience staff. In addition, Laura co-chairs the risk assessment team and leads the employee engagement squad for SNHU’s online division. Laura has a bachelor’s degree in Human Services with a minor in counseling from Lesley University and a master’s degree in Higher Education Administration with a specialization in planning and policy from UMass Lowell. Laura has spent most of her career in higher education, including roles at Lesley University, Pine Manor College, and UMass Lowell.
Seth Matthews serves in the role of associate dean on the social sciences team at SNHU, working specifically with the Human Services program. Seth holds a master’s degree in Professional Counseling from Harding University and a bachelor’s degree in Communication Sciences and Disorders from the University of Central Arkansas. After serving in the United States Navy Hospital Corps, Seth worked in the fields of community mental health, juvenile justice, and foster care as a case manager, clinician, clinical supervisor, and program director. Prior to taking on the role of associate dean, he served as a member of the online accessibility center for the several years. Seth enjoys hiking, kayaking and camping with his family.
Please Note:
Only those attending the LIVE webinar will receive a certificate of attendance. Thank you!
I thoroughly enjoyed this presentation and find that it is consistent with many facets of my reality – especially delegating and participating. What really makes the leadership experience challenging is when new staff join and must be caught to speed and pace in the virtual environment. It stretches your poise as a leader because there are fundamentally intangible things that are exchanged in person that web-based on-boarding just cannot achieve. This includes working with contracted personnel, part-time workers, Federal Work Study Students, and Community Volunteers.
– Heath Carelock, Program Director of the Financial Empowerment Center at Prince George’s Community College.
Great presentation! I wish had this back in March when we went virtual. I especially enjoyed how the presenters broke down the three C’s of collaboration, communication and compassion which is easy to remember. The situational leadership model was explained thoroughly and I expect to remember this as I move forward and apply it accordingly.
Julie Langham, Augusta Technical College
Awesome presentation for such a time as this! It is very important that we recognize the need to support our fellow colleagues, faculty & staff as we continue to adjust to the changes due to the pandemic. This webinar is directed toward establishing effectiveness and efficiency in our sometimes virtual new environment. Thanks so much for this information!
-Shanan Glenn, Student Success Coordinator, Augusta Technical College
Excellent presentation. The three C’s are easy to remember and will definitely help as we move forward with our faculty and our staff.
Julie Carter, Augusta Technical College
I am enjoying the content very much.
1. In communicating during this unprecedented time, we must overcommunicate and be available to our constituents for follow-up.
2. We begin must utilize favorable opportunities to converse; those elevators opportunities can oftentimes be meaningful and make a difference.
3. Exploring how to maintain authentic connections is indeed crucial as we pivot and move forward with less social interactions.
Ms. Tangela N. Smalls, Augusta Technical College
“Be compassionate.” Yes! Everyone has been affected by the pandemic.
Ms. Tangela N. Smalls, Augusta Technical College
Situational Leadership is a great framework! That was the best part of the video! One could devote a whole segment to that alone.
Mark Lariscy, Augusta Technical College
Supervising and supporting staff and faculty in a virtual world was a great webinar because it focused not only on our past disruptions with covid-19, but it taught us how to make the best of our current virtual world we still have to deal with today. I learned how important it is to know that our teammates will not have the same skill level and ability as everyone else and we need to make sure we are compassion and patient with them. I learned that we don’t need to assume our employees always are available just because we have time to meet. This was great information and training for anyone supervising employees.
Penny Lowe, Augusta Technical College
The three C’s make it easy to recall the discussion topics. Interesting. Can’t be compassionate without being authentic…
We all assign tasks but we must include compassion, empathy, and purpose to our teaching.
Situational leadership is interesting.
augustatech.edu March 19, 2021 at 1:20 pm – Reply
The three C’s make it easy to recall the discussion topics. Interesting. Can’t be compassionate without being authentic…
We all assign tasks but we must include compassion, empathy, and purpose to our teaching.
Situational leadership is interesting.
Jim Scogin, Math Instructor, ASLSPS, Augusta Tech
I really enjoyed the webinar, there was a lot of good insight dealing with online teaching, whether your a student or instructor.
Patrick Riley, Networking Augusta Tech
I truly enjoyed the webinar. Lagaile Jones
I truly enjoyed the webinar.
Lagaile Jones, Business Office, Augusta Tech
Lisa Palmer
Augusta Technical College
“Intentional authenticity”- really liked that concept as applied to working and leading in a virtual environment.
Oh my this was a wonderful webinar. Collaboration, Communication, and Compassion are major concepts of leadership. Work together, be available, and lead with authenticity are great characteristics all leaders need.
Karissa Wright
Counseling Center
this was very informative and I would encourage all managers and leaders to listen and include these suggestions in their communications with their team members to help resolve all issues with instructors as well as students and staff.
Kim McCord
Quite informative: Situational leadership is driven by flexibility that is anchored upon listening and compassion.
Quite Informative: Situational leadership is driven by flexibility that is anchored upon listening and compassion.
John Richardson