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Online Classified Staff Symposium

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Campus Access License

A Campus Access License grants permission for the purchaser to download the Online Convening recordings to a password-protected network, server, or website on their campus for unlimited staff use. Learn how you can bring these sessions to your campus for on-demand professional development.

Secrets to Delivering Exceptional Customer Service
Participants learn the specific steps that lead to customer satisfaction and learn how to handle each customer on a one-on-one basis without being frustrated. They also learn tips for handling angry customers. Participants discuss what’s meant by “exceptional customer service” and why it’s the single most important competency leading to organizational success.
Lilisa Williams, Director, Faculty and Staff Development, Hudson County Community College

Time Management Skills for the 21st Century
Getting the most out of a 24-hour day is a constant challenge. This high-energy, back-to-basics session explains the fundamentals of time management. Participants identify and establish their priorities, discover where their time goes during the day, and leave with effective time management strategies and resources.
Sharon Daughtry, Lecturer, Business, Hudson County Community College

Conflict Resolution in the Workplace
Participants learn strategies for solving conflict in the workplace that limit the negative aspects of impacts of conflict while increasing the positive impacts. Participants learn how to enhance learning and group outcomes including effectiveness of performance in an organizational setting.
Sharon Daughtry, Lecturer, Business, Hudson County Community College

Everyone Makes a Difference!
Participants engage in a discussion about how each person, no matter their position, changes lives. The presenters share team-building strategies that help make a difference and explain ways these strategies make a positive impact on teams and individuals. Participants learn how to communicate and appreciate co-workers, collaborate across departments, and inspire a culture of self-awareness.
Lilisa Williams, Director, Faculty and Staff Development, Hudson County Community College