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Online Classified Staff Symposium, August 11, 2020

The Online Classified Staff Symposium consists of presentations designed specifically for community and technical college classified staff. Classified staff can network with support employees at other colleges as they learn about topics that will help them grow professionally and personally.

Session Schedule

All Times Are CDT
10:00 –
10:50 AM
11:00 –
11:50 AM
12:00 –
12:50 PM
1:00 –
1:50 PM
1:50 –
2:00 PM
Session 1 Session 2 Session 3 Session 4 Wrap Up

Individual Registration*

Registration Type Registration
Member $149
Non Member $199
Register Today!

*The purchase of an Individual Registration provides access to the live online presentations as well as the archive recordings.

Confirmed Sessions

Session 1: Secrets to Delivering Exceptional Customer Service
Participants learn the specific steps that lead to customer satisfaction and learn how to handle each customer on a one-on-one basis without being frustrated. They also learn tips for handling angry customers. Participants discuss what’s meant by “exceptional customer service” and why it’s the single most important competency leading to organizational success.
Lilisa Williams, Director, Faculty and Staff Development, Hudson County Community College

Session 2: Time Management Skills for the 21st Century
Getting the most out of a 24-hour day is a constant challenge. This high-energy, back-to-basics session explains the fundamentals of time management. Participants identify and establish their priorities, discover where their time goes during the day, and leave with effective time management strategies and resources.
Sharon Daughtry, Lecturer, Business, Hudson County Community College

Session 3: Conflict Resolution in the Workplace
Participants learn strategies for solving conflict in the workplace that limit the negative aspects of impacts of conflict while increasing the positive impacts. Participants learn how to enhance learning and group outcomes including effectiveness of performance in an organizational setting.
Sharon Daughtry, Lecturer, Business, Hudson County Community College

Session 4: Everyone Makes a Difference!
Participants engage in a discussion about how each person, no matter their position, changes lives. The presenters share team-building strategies that help make a difference and explain ways these strategies make a positive impact on teams and individuals. Participants learn how to communicate and appreciate co-workers, collaborate across departments, and inspire a culture of self-awareness.
Lilisa Williams, Director, Faculty and Staff Development, Hudson County Community College

Cancellation and Refund Policy
Cancellation and refund requests must be received prior to July 28, 2020. A refund of the online conference fee, minus a $75 administrative fee, will be given for cancellations received by July 28, 2020. NISOD also regrets that refunds will not be given after July 28, 2020 or for no-shows. However, we are pleased to credit your registration toward another online conference. In addition, substitutions are gladly accepted. A transfer of your full registration is permitted prior to the online conference by submitting a written request to Kelley Berley by July 28, 2020. The individual requesting the transfer is responsible for all financial obligations (any balance due) associated with the transfer.

Campus Access License

A Campus Access License grants permission for the purchaser to download the recordings of all of the NISOD Online Convenings to a password-protected network, server, or website on their campus for unlimited staff use.