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Supporting Students: Pause, Plan, Persist

The experience of a global pandemic and the shift to online learning has brought with it new challenges for students and the staff who support them. This webinar presents a three-step approach to supporting your students with a focus on pausing, planning, and persisting during uncertain times. Participants review the key attributes of a successful online student and discuss techniques to help struggling students see a path forward. 

Learning Outcomes: 

  1. Discuss the three-step approach of pausing, planning, and persisting and how it ties into student relationships 
  2. Review what actions and behaviors are associated with successful online students. 
  3. Discuss the stages of change and review coaching strategies to assist students overcome objections within each stage. 

Laura Corddry is the associate vice president of student experience at Southern New Hampshire University (SNHU). Her role includes oversight of the Office of Dispute Resolution and Student Conduct, Workforce Management and Contact Center Operations, the Office of Online Engagement, student experience support services, SNHU's Advantage Program, employee engagement, and the learning and development team that supports all student experience staff. In addition, Laura co-chairs the risk assessment team, and leads the employee engagement squad for the online division of SNHU. Laura's bachelor’s degree is in human services with a minor in counseling from Lesley University, and her master’s degree is in higher education administration with a specialization in planning and policy from UMass Lowell. Laura has spent most of her career in higher education, including roles at Lesley University, Pine Manor College, and UMass Lowell. When her children were very young, she took a brief sabbatical from higher education and worked as a floral designer and as a contractor for the Department of Public Health. When not at work, Laura enjoys spending time outdoors in the summer, watching the Bravo Network, hunting for treasures in local thrift shops and flea markets, planning her next vacation getaway, or hanging out with family and friends.  

Julie Sughrue is a learning facilitator for the learning and development team at Southern New Hampshire University. In her role, she provides engaging and high-quality learning experiences for newly hired team members, experienced staff members, and leaders across all student-facing teams. Some of Julie’s specialties include soft skill development, informal leadership development, and employee empowerment. Julie’s bachelor's degree is in nutritional sciences from the University of New Hampshire, and she is currently pursuing a master’s degree in communication from SNHU. Julie has always enjoyed teaching and interacting with classroom participants. Prior to her role with SNHU, Julie worked for several years as a registered dietitian for the New Hampshire Food Bank and taught healthy cooking classes for low income audiences throughout the state. When not at work, Julie enjoys spending time with her family, experimenting in the kitchen, and has recently taken up gardening (though she hasn’t grown anything consumable yet).  

Katelyn O'Clair is a learning facilitator on the learning and development team at Southern New Hampshire University. As a facilitator, she aims to provide an experience for her learners that is engaging, positive, and impactful, and she makes a conscious effort to bring her authentic self to each session to create a safe space for staff. Her specialties include soft skill development, informal leadership development, technology deployment, and bringing fun into her classrooms. Katelyn’s main audiences include newly hired employees, experienced staff members, and leadership across SNHU’s student experience teams for the Manchester, NH location. She also helped launch and provide continued training for SNHU’s Tucson, AZ location. Katelyn received her bachelor's degree in sociology with concentrations in environmental studies and biology from Keene State College and received her master’s degree in communication from SNHU. Katelyn runs a small calligraphy business with a focus on wedding clientele. She uses the same authenticity and professionalism she has in the classroom to understand the needs of each couple to make the details of their celebrations as unique as they are. When not at work or doing calligraphy, Katelyn enjoys running outdoors, finding a new binge-worthy series to watch on Netflix, taking trips to the beach, adventuring to new restaurants, and spending time with friends and loved ones. 

Thursday, September 24, 2020

Pacific: 11:00 am - 12:00 pm
Mountain: 12:00 pm - 1:00 pm
Central: 1:00 pm - 2:00 pm
Eastern: 2:00 pm - 3:00 pm





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